Articles

 How do I check the current system status for issues?

If your website is inaccessible and you want to make sure it's not an issue at our end, you can...

 How do I submit JavaScript in my support ticket/I got a Wordfence error when submitting a ticket

For security reasons our ticket system won't let you submit certain types of code through a...

 My question isn't answered here, can you help?

Sure, if you raise a ticket from the 'Support' link above, we'll get back to you as soon as...

 What are your support hours?

Our official support hours are from 4:30 am - 8 pm EDT (9:30 am - 1 am UK time), seven days a...

 What do you provide support for?

Our support team can help you with any questions you have about any of your services, including...

 What support channels do you have?

We primarily provide support through the ticket system accessible through the menu link above. We...

 Where are your support staff based?

Currently, our staff are based in the UK. We're working towards employing support staff all over...