What support channels do you have?

We primarily provide support through the ticket system accessible through the menu link above.

We favor ticket support because:

  • It ensures better security and data protection.
  • We're able to investigate and resolve without you sitting on hold.
  • It means you can get on with your day and pick up the answers at your convenience.
  • It allows us to provide faster support. We reply within minutes, so it can be as fast as live chat speed if that's your preference.
  • Both you and our support staff can go back and review instructions or advice whenever you like, in case you need to refer to it in the future.
  • You don't have to explain the situation or what was said to multiple different staff members.
  • We can share code and screenshots easily.
  • We're able to better support people all over the world.
  • It's more convenient for you if you're traveling or a digital nomad.
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My question isn't answered here, can you help?

Sure! Please raise a ticket using this Support link, and we'll get back to you as soon as possible!