We favor ticket support because:
- It ensures better security and data protection.
- We're able to investigate and resolve without you sitting on hold.
- It means you can get on with your day and pick up the answers at your convenience.
- It allows us to provide faster support. We reply within minutes, so it can be as fast as live chat speed if that's your preference.
- Both you and our support staff can go back and review instructions or advice whenever you like, in case you need to refer to it in the future.
- You don't have to explain the situation or what was said to multiple different staff members.
- We can share code and screenshots easily.
- We're able to better support people all over the world.
- It's more convenient for you if you're traveling or a digital nomad.
