Remote Transaction Failure error message at checkout

If your payment fails at checkout, you may see an error message that says "Remote transaction failure - contact support" or similar.


The most common reason this error happens is because the address you entered at checkout isn't the same address your bank has on file for you. This could be because you've moved recently, you haven't updated yourr old details with your bank, you're using someone else's card (for example a partner's or parent's) or similar. Please try your old and new addresses to see if that fixes the issue.


If you're continuing to experience the error, please contact our support team by raising a ticket, or email, and we'll be with you as soon as possible. Thanks!

  • remote transaction failure, transaction failure, checkout error, checkout error message, error message
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