How do I change my junk mail settings?

By default, junk mail filtering is turned on for all email addresses you have with us. Messages containing a virus are automatically rejected and messages classified as spam will be placed into the "Junk" folder for that mailbox. If you find too many genuine messages are going to junk, or you're getting spam in your main mailbox, you can adjust your junk filter settings in your control panel.

Please note:

  • Listing your email address publicly on the internet, such as on Twitter or on your website, will result in more spam from bots scraping it and distributing it.
  • If you're getting emails from the same genuine sender repeatedly going to your junk folder, you can add them to your whitelist to always receive their emails in your inbox (this is covered in a separate article here).
  • If you're getting junk emails from the same junk sender or the same domain extension, you can add them to your blacklist to never receive their emails (this is covered in a separate article here).
  • Changes you make to your email can take up to 30 minutes to take effect.

To change your junk mail settings:

  1. Log in to with your usual details. If you have not logged into LyricalCP before then you can find the instructions for logging in for the first time here.

  2. Scroll down to the 'Email' section and choose the 'Junk Mail Filters' icon:
  3. On the next screen, you can adjust the junk mail filters accordingly. By default each mailbox is set to 'High', but you can change it to a higher or lower setting. Please note that setting your filters too low will result in more spam, while setting them too high can mean you miss genuine emails. 
    Junk mail filter settings

  • email, email account, email address, mailbox, webmail
  • 4 Users Found This Useful
Was this answer helpful?

Related Articles

How to add an email signature in webmail

Log in to your webmail by going to and entering your email...

How to set up 2FA (Two Factor Authentication) for webmail

This article explains how to set up two factor authentication (also known as 2FA) for your...

How do I check the email sent to my domain's email address?

Once you've created an email account with us from your control panel...

How to automatically accept all email from specific senders (whitelist senders)

You can allow email from a whole domain (e.g. or a specific email address (e.g....

How to automatically reject all email from specific senders (blacklist senders)

You can block email from a whole domain (e.g. or domain extension (e.g. .ru) using...