Why are my emails going to the junk/spam folder?

If your emails are being sent through to the junk/spam folders, this can be related to the SenderID or Sender Policy Framework (SPF). We recommend adding SPF records to help reduce the chance of your domain being spoofed in spam messages, and this can in turn increase the deliverability of your e-mails to external providers such as Gmail and Outlook.

To add a SPF record, please follow the below steps:

1. Log into cp.lyricalhost.com using your normal details. If you have not logged into LyricalCP before then you can find the instructions for logging in for the first time here.

2. Click 'Manage' next to the domain name you're looking to update

3. Select 'Manage DNS'

Towards the bottom of the Manage DNS page you will see 3 inputs to allow you to add new records. To add it:

  • Leave the 'Name' field blank
  • Select 'TXT' for Type
  • Enter v=spf1 include:spf.stackmail.com a mx -all as data

Then save the changes. Your domain is now protected by an SPF record!

  • email, email account, email address, mailbox, junk, spam
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